1. Who Handles Your Information

This notice explains how personal information is handled for RenovationKL.my enquiries, quotations, bookings and related services. RenovationKL.my is a product of GigoHome.my and DoorstepFix.my. Enquiries are coordinated through the shared GigoHome service team.

2. Information We Receive

Depending on your interaction with us, we may receive your name, telephone number, email address, property location, project requirements, photos, videos and messages. Bookings may also involve quotation details, invoices, payment confirmations and service records.

This information comes primarily from you or a person authorised to arrange the service for you. Relevant job updates may also come from the assigned contractor or service team.

Avoid sending identity documents, payment card details, access passwords or unrelated personal information unless specifically required for a stated purpose.

3. Why We Use It

• Respond to enquiries and understand the requested work.
• Prepare quotations and arrange assessments or site access.
• Coordinate bookings, contractors, materials and project updates.
• Manage invoices, payments, complaints and warranty enquiries.
• Maintain necessary business records and meet legal obligations.
• Protect our services against misuse and investigate problems.

Providing enquiry information is voluntary. However, without a contact number, location or sufficient project details, we may be unable to provide a quotation or arrange the requested service.

4. WhatsApp and Website Forms

Our WhatsApp enquiry tool prepares a message containing the details you enter and opens WhatsApp. You review and send the message there. Opening the link passes the prepared message to WhatsApp; it does not mean the message has already been sent to our team.

WhatsApp and other external services process information under their own privacy terms. Information you send in a conversation becomes part of our enquiry or service records.

5. Who May Receive Information

Relevant information may be shared with authorised GigoHome and DoorstepFix personnel supporting your RenovationKL enquiry, assigned contractors, suppliers where delivery or fulfilment requires it, and providers supporting communications, hosting, administration or payment processing.

Disclosure should be limited to what is needed for the relevant task. Information may also be disclosed to professional advisers or authorities where necessary to meet legal obligations or handle a dispute. A renovation enquiry does not by itself authorise unrelated marketing by every associated brand.

6. Cookies, Logs and External Services

Hosting services may process technical information such as IP addresses, browser details and access logs for website operation and security. WordPress features and enabled plugins may use cookies.

Where analytics, embedded maps or other third-party features are enabled, those services may receive technical information when loaded. Non-essential tracking should be subject to any consent required by applicable law. Browser settings can control cookies, although disabling them may affect some features.

External service providers may process information outside Malaysia. Where we arrange an overseas transfer, applicable data protection requirements and appropriate safeguards must be considered.

7. Project Photos and Marketing

Photos supplied for assessment or service documentation are used for those purposes. We will seek permission before publishing identifiable customer images or identifiable property details for promotional use. You may decline promotional use.

You can ask us to stop direct marketing messages. Necessary communications about an active booking, payment or complaint may still be sent.

8. Security and Retention

We take reasonable steps to restrict access and protect personal information. No online communication or storage method can be guaranteed completely secure.

Records are kept only for as long as reasonably needed for the purposes described, including service support, accounting, applicable legal requirements and dispute handling. Records that are no longer needed should be securely deleted or anonymised.

9. Your Requests and Choices

Contact us to request access to or correction of your information, withdraw consent where applicable, stop direct marketing, or ask about deletion or other rights available under applicable law. Requests are subject to relevant legal requirements and exceptions.

We may need to verify your identity before acting. Withdrawing information or consent needed for a service may affect our ability to continue that service. Some records may need to be retained despite a deletion request.

10. Contact and Updates

Send a WhatsApp message to +60 11-2175 2365 and identify it as a “RenovationKL privacy request”. If a concern remains unresolved, you may contact Malaysia’s Personal Data Protection Commissioner.

This notice may be updated when our practices change. The latest version and revision date will appear on this page.